> For the complete documentation index, see [llms.txt](https://docs.pandaboost.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pandaboost.app/adding-funds/payment-troubleshooting.md).

# Payment Troubleshooting

Diagnose missing deposits and prepare the references support needs.

## Payment sent but balance not updated

1. Open the transaction in the relevant block explorer.
2. Confirm that it succeeded on the same network selected at checkout.
3. Check whether the required network confirmations have completed.
4. Reopen the payment status when available.
5. If the transaction is confirmed but the balance is still unchanged, contact support.

Include:

* Transaction hash
* Coin and network
* Amount sent
* Approximate payment time
* Payment or checkout reference, if available

## Deposit option not visible

* Confirm that the account is signed in.
* Refresh the Web Panel or reopen the official Telegram bot.
* Check whether a previous checkout is still open.

{% hint style="danger" %}
Do not send a seed phrase, private key, API key, or Bundler invite key. A transaction hash is public and is sufficient for blockchain lookup.
{% endhint %}