Payment Troubleshooting
Diagnose missing deposits and prepare the references support needs.
Payment sent but balance not updated
Open the transaction in the relevant block explorer.
Confirm that it succeeded on the same network selected at checkout.
Check whether the required network confirmations have completed.
Reopen the payment status when available.
If the transaction is confirmed but the balance is still unchanged, contact support.
Include:
Transaction hash
Coin and network
Amount sent
Approximate payment time
Payment or checkout reference, if available
Deposit option not visible
Confirm that the account is signed in.
Refresh the Web Panel or reopen the official Telegram bot.
Check whether a previous checkout is still open.
Do not send a seed phrase, private key, API key, or Bundler invite key. A transaction hash is public and is sufficient for blockchain lookup.
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